We appreciate your patience.”. I bought the GPS upgrade thumb drive from Uconnect for $150 and have a contact person, John, working with the dealership to upgrade the GPS if the dealership tech guys need help. Apparently , from my reading, its been awhile. 2013 ram 1500 owner here. Timing regarding a permanent fix will be posted on @UConnectcares. This was after initially starting the truck up, taking my kids to daycare (shutting truck off again) and then driving to … My 2018 RAM has the same issue that started when I let the SERIUS/XM trial period expire. ... but no sound comes out no matter what. It quit doing it for some time on it’s own but now has started back! Mine was fixed with first radio replacement but it took three months of the dealer doing everything else first and make them replace your battery it’s toast also. Hold TEMP up and TEMP down buttons to access engineering menu. John has consistently returned calls and will also talk owners through the update process. I just dropped off my 2013 Ram Laramie Longhorn this morning after first contacting Uconnect tech department over the last few weeks. Now the truck no longer reboots over and over again. Issue always returns. It may not display this or other websites correctly. The Uconnect infotainment radio system in my 2016 500e is in a continuous reboot cycle. I'll check it again at noon time since I have a medical appointment, but has anyone heard of this happening before? So I am not the only one with issues on uconnect. Hold MUTE and TUNE buttons for reboot. I hear the radio off the shelf is old version with same issue new software fries it must be new release not old stock on shelf. So frustrated only 6912 miles on my truck. I had to do a full Uconnect reboot via my Tazer to fix in each instance. Here is an update on my Uconnect issues. I do plan to throw a fit next time it happens. They can't get it to do it while they have it. Mac was able to get through to Mopar support and then posted, “Just chatted with the Mopar Owners website and this is what they told me: We are currently aware of an issue causing the radios to restart repeatedly. Between not like the dial shifter and not looking the fancy first year stuff, what exactly attracted you to purchase an 19 Ram? They said it was a known issue. One spends $55,000 on a truck and you can't fix a software glitch? Anyone else have the same issue? It's been in 3 times so far, they replaced it with a refurb radio once, but it's still doing the same thing, EXCEPT at the shop. Read about system updates, FAQ & more. Hold down the knobs for 10 – 20 seconds. I was blown away by the design and features of the new 2019 so I jumped when I found one equipped the way I wanted. My 2013 Ram Laramie Longhorn has had constant radio / touchscreen / navigation problems. Seems crazy not to have a way to restart/ reboot the Uconnect software. Sirius XM sent me a subscription reset, and that fix the problem. Just a Dodge ram issue? 77C48A6E-D753-41CB-8FF6-C31F424030C3.jpeg. Such is the nature of software. Register a free account today to become a member! Dang man. An update by Uconnect I believe she said was the cause, and the dealer had some sort of software that fixed her problems. This reset will retain your settings. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register. I received the nav board, installed it … Best of luck. . MY 1 DAY OLD TRUCK THAT I BOUGHT ON DEC. 31 2017 STARTED HAVING THIS ISSUE ON JAN. 1 2018...DEALER HAD IT FOR 21 DAYS BEFORE REPLACING WITH RADIO FROM LOT TRUCK. Once signed in, you'll be able to participate on this site by adding your own topics and posts, as well as connect with other members through your own private inbox! After a few moments the brand name will return, the system will reinitialize, and it will return you to the main UConnect screen. I can drive for a full commute to work, and it won't have any problems, and then an other commute can reboot 2-3 times. SNUKE. I do not have my phone paired with the system. They thought even though the data comes from SiriusXM that maybe there would be a setting to localize it and that's where Uconnect … Ended up going to the dealer. Problem started immediately (Cycling/continuous reboot). They had to change a wire harness but since I got it back the radio shuts down every 3 to 5 min for about 10-20 seconds and reboots. I stayed on RAM and local dealership for months and finally got a new radio. My Uconnect contact is John at (800) 826-6632. When the unit reboots it also shuts off the rearview camera(s) which is not good when backing up in a tight spot or onto a trailer hitch. did this randomly for 2 days. Thanks Redwood City, California USA. I am in a new dealership for another recall and to still check our this issue. It is a Panasonic radio that is faulty. Put a location in the nav, start the guidance and then mute the nav. Follow Mary on Twitter at @maryconwaymedia. Now I’m stuck with a bricked UConnect that is pretty much useless and I’m told I have to pay to fix it. Was going to buy the new Ram Limited, but even with the lifetime warranty, everything is a fight to get competent service. In the next 48 hours we’ll temporarily suspend the Travel Link feature in order to cease the reboot. I think if I reset the unit and start all over again, it may work. The car acted like it was just sucking dead but the red security light was blinking. I didn't get the fancy touch screen and or e-torque. Affecting only the 2018 models since they have the newer head units (by Panasonic).”, Chrysler sent Mac this message on Valentine’s Day. My boss just came and told me that several people he knows just started having the same problem with their Uconnect system. I had a used 2014 1500 Laramie that I absolutely loved, my first full sized truck. The UConnect team sent me an email last night asking for details and I replied. Got the new RAM 1500 in March of 2018. Within 4 days the stereo was back to rebooting. Software update eventually will fix that. At this time we are able to create a case here for you in regards to this issue and we are advising our customer to contact us back in a couple business days in regards to a solution. Love the truck hate Uconnect. About 5 months later I received an offer from SERIUS/XM to renew service for 12 months at $6:00 per month, so I did. Not sure if the 12" media center is ready for public enjoyment. Since SERIUS/XM is normally $15 per month I hope they fix this before I cancel them again. Porsche Has Over 1,900 Prototypes And Secret Development Vehicles Hidden In Weissach, Visit Torque News homepage for more stories. I’ve found if I turn off Bluetooth on my iPhone (7, 12.1.4) the reboot … Try disconnecting the battery and leave it off for 10 minutes and see if that helps your audio unit. I had thought it was a SiriusXM issue because you get 5 years free with Uconnect. I am hoping to figure it out before taking it in. The radio either goes blank but backlit and nothing works, or it freezes where it's not a blank screen, but nothing will change, not stations, not volume levels, but no sound at all for 10 or so minutes, then it comes back to life. Note: Bluetooth works fine. Wrote corporate they will not answer letters. I am a technology guy so I know that consumers/users are sometimes the best testers (lol). Thanks for joining us! Mac, from Massachusetts, first reported the problem with his 2018 Ram 1500 on a Ram forum February 13, 2018. It was a year 1 redesign as well. My 2014 Jeep's RA4 Uconnect has been updated 5 times in 5 years. Apparently the updates to the Uconnect system are sent out randomly over the years. One of the freeze and reboot and one of the “Please wait . I believe that that is bullshit and net SiriusXM is causing automatic reboots simply because I canceled my subscription. Finally, they forced a software load and I seemed to work . 2019 , Longhorn 1500 with 12inch. Update 2/16/2018 @UConnectcares Tweeted for “customers experiencing repeated system rebooting: Uconnect … Or turn off the car and pull the uConnect fuse. They did a “Update” to the Uconnect and it started working again. The dealer wants me to bring it in but if it is something Which doesn’t have a fix for I may wait. I can receive XM channels but my unit does not save favorite channels nor does it allow me to create profiles or listeners. The concern did start on Friday and engineers have been contacted. They told me to expect an update with the next month or two. We are not affiliated with FCA in any way and makes no claim regarding the accuracy of the information presented on this site. Can't wait for this to be fixed. I spent an hour-and-a-half on the phone with both FCA Uconnect and Sirius XM. Nothing works except the radio, i guess i am fourtante. Nothing more, yet. Great forum site!! 2018 Ram 1500 truck owners started noticing the problem on February 13, 2018. Went to the UConnect site and punched in my VIN and it says mine is up to date. I had a update on Friday 3/9/18 on my 2015 dodge challenger. I also checked the "Travel Link" and it seemed to be working and wasn't turned off. Try this temporary fix. It came back fine but after about a minute of working correctly it started to repeat this process and did so for the next 20 minutes until I shut the truck off at work. This turns on the accessory systems of the car. Well not so much now! My 5.0 UConnect radio has always been a bit flaky. JavaScript is disabled. For a better experience, please enable JavaScript in your browser before proceeding. If you've been driving for more than a couple of minutes and get a call though Uconnect, when the call is over you hear nothing. Oct, good morning I have a 2014 dodge big horn 1500 3.0 eco diesel my ucunnect stuck on connecting. It looks like a great system now that it works. After holding down the knobs, the screen should flash your vehicle brand name and then go dark. Don't know if its something that Uconnect will be able to fix on their own, or if it will have to be taken into the dealership like hers was. 2018 Ram 1500 truck owners started noticing the problem on February 13, 2018. Mine is pretty good since doing that. 3 minutes later, it will happen again. THIS ISSUE STARTED WAY BEFORE THE FEB. UPDATE....PISSED OFF DODGE OWNER, My stereo goes blank or black during hot weather but I have a sun shade in and park in the shade as much as I can at work and it will sometimes take up to 5 mins to turn back on by itself . Same thing is happening to my 2015 ram sport. My 2013 Ram 1500 radio has had the cutting on and off issue also! Another update. Hi I have problems with the GPS in Uconnect 6.5. $50'000 truck that is junk. They have expedited the issue with Ram. This sounds like the same issue. You’ll have to do it every time you restart the truck. Seems extreme, let us know what you find out! Had it in the shop 4 times for this issue, all the time they were blaming it on software issue. Nobody has a fix for this and its been occurring for months now what a joke. . So much for enjoying the fancy 12" inch screen functions this summer. It is showing a wrong location (sometimes in the middle of a sea :D :D). my 2015 ram was invaded by uconnect which they described as a scheduled update...wasnt given opurtunity to accept or decline...after update nothing on radio or bluetooth works...dealer said they would fix it for $150.00...only choice i have is to pay it and not buy a chrysler product again...adios ram, $150. Radio station reset and can't pair my phone. This engineering reset will wipe all your settings. A recent update is causing the systems in certain cars to reboot … No problems since then. Now we get to argue over battery because in one day it drains it and it has sit there for months. Navi works half the time and presets for the radio don't work, screen blacks out occasionally. © Copyright 2019, 5thGenRams.com All Rights Reserved. My Ram took an update last night. Since this isn’t an active topic I’m feeling it is not common and our radios may have something wrong with them. Taking in tomorrow. Find information about system updates, voice commands, & more. Just curious, Free truck? I’d suggest you send them a PM to open a case, too. I have the same issue and I still have Sirius! On the last gen you could reboot the system by pressing in the tune and volume knobs simultaneously for around 10 seconds until the screen turned off. I couldn't go for more than a minute without the reboot taking place prior to this morning. *if you go to “settings” on your Navigation options, you can see the readout telling you which is the latest update signal you’ve received. Mary Conway covered the Detroit Three for more than twenty years for the ABC affiliate, in Detroit. I opened a case via Jeep cares, mostly just to have a record of my issue. . How Powerful is 2021 Toyota Tundra TRD Pro? gehhh, I find it a little surprising that XM immediately said "call FCA for a new unit". 2018 ram 1500... No radio.. no connection.. makes the whole thing useless!! Dropped off at dealer they had it all day they said it will not take the new update now they claim they are getting a thumb drive that will take hours to download. 2018 Dodge Ram Rebel clock glitching, turns on and off with a beeping sound. 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I also have taken video. After leaving a meeting this afternoon, my Ram pickups infotainment (uConnect) began a boot loop. Or turn off the car and hop on your bike instead. I sill believe a reboot would have fixed it. Once I lost rear camera guidelines. This is the Uconnect® support page for Ram trucks and vehicles like the Ram 1500 & Ram 2500. You must log in or register to reply here. NY dealership replaced entire unit .... eventually. I spent an hour-and-a-half on the phone with both FCA Uconnect and Sirius XM. Thanks.”, Other owners quickly answered that they were experiencing similar issues. So it appears to be fixed on my truck. Oh cool. Surprised you didn't go for a 2018 version, since it would have more of the bugs worked out...was that an option? I do give credit to the RamCares representative. Buying the new map update from Uconnect enables you to install it with your own MacBook, but you’ll need to be fairly tech savvy. • Put the car into accessory mode by hitting the ignition button but without having your foot on the brakes. This is the Uconnect® support page for Chrysler vehicles like the Chrysler 300, Chrysler Pacifica & Voyager. I was told that a future software update would be needed to resolve the problem. I would be unable to start the car at all. I have to reboot mine about once a month it seems. 2 hours and waiting. the dealer told me that the trucks are shipped with the radios in demo mode, and apparently having serious send a … I am skeptical of both being its 1yrs release like many others. Apparently the problem may have been on the Sirius side of the programming equation. Also, the phone itself recognizes Uconnect is connecting and goes into Android Auto. Some 2018 Ram 1500 owners wondered if they would have trouble receiving the message that would fix the problem because their radios wouldn’t stay on long enough to download it. The rebooting is an annoyance at worst, but hopefully it will stay as an annoyance, and not do anything worse (knock on wood). They can't say for certain but they think the fix will come across the vehicle automatically. “I drove 35 minutes to work this morning and not one reboot took place. I'll give that a shot. https://jalopnik.com/theres-a-fix-for-the-chrysler-uconnect-rebooting-proble-1822972650 My radio is not affected so I can’t test it myself. My XM 360L appears to be working as designed. A new over-the-air update made their Uconnect systems go haywire, continuously trying to reboot … .for about 2 weeks. Just received my truck back from dealer it took from July 26th to Aug 19th it was undrivable due to AC shutting off every 60 seconds for reboot and that when parked it still reboots every 60 sec until battery is dead the only fix is radio replacement and corporate refused to authorize it. Follow the steps below to Soft Reboot the system, not Hard Reboot it, as this way you will not lose other settings. Hopefully this will fix the problem once and for all. This is on a 2018 Tungsten Limited with 2973 miles on it. Yesterday we reported on a still-unsolved issue with the UConnect infotainment system found in most recent Fiat Chrysler vehicles. When attempting to create an avatar for the profile it freezes or I get an error. .” Going on for a long time. I have been experiencing the same problems with my 2015 ram pickup. $60,000 2018 1500 eco diesel 4x4 useless warranty if they won’t replace broken part. Wireing issue? Works! I was not experiencing any problems like that until I recently cancel my SiriusXM subscription. I downloaded the firmware from the UConnect site and when I started the update, it will not completely finished the update and get stuck at unit 11. Checked my unit for any type of version number and the only thing I can find is a Navigation System Version # 9.35.2.85541. I have no complaints. A special thanks to the RamCares representative for working with me on this. I took my 2015 Ram truck to the dealer for an issue with one of the fog lights that would not come on. I have no issue with taking it to the dealer, I'm just curious if anyone else is experiencing the issue and could it be resolved by resetting and starting the setup from scratch. Also my u connect with connect off and on . I have 2018 Ram I brought my truck in May 28th to the dealer and its june 20th still not fixed they told me hopefully the 28th they might have a radio.I have a great looking truck sitting the driveway can't drive it and they don't care a bit.they should not sell a truck when they don't have parts to repair it not good business. Ext 302-0733. You may want to chat with someone on the site and let them know you're having this problem. A new over-the-air update made their Uconnect systems go haywire, continuously trying to reboot every minute or so. Unbelievable. Wow mine under warranty has been sitting almost three months only fix I have heard of is replacing radio $1,900. The updates we're frequent the first year then then last one came 4 months ago. Mac checked in with great news this morning. Thanks for the suggestion of holding down the volume and tuning buttons. 2.) Sirius XM sent me a subscription reset, and that fix the problem. Have a 2018 Larime working on the 4th replacement radio. After about 30 seconds or less it started to boot up again. . Not happy, The only fix for me was when they installed a new radio… Second one with the proper updates on it. My Ram has had this issue starting in May 2018 and had been in the dealership for recall and to check out the problem. the dealer told me that the trucks are shipped with the radios in demo mode, and apparently having serious send a … I was seeing the Can't Unlock Maps message for over a year and couldn't find a solution searching jeep-dodge forums or visiting dealers.Then I finally found a link to your site on a Jeep forum. Similar issues occurring for months now what a joke Ram products that use the Uconnect problems were on! On my 2015 Ram pickup since March 2018 first time hearing about a fix for me was when installed... I have heard of this happening before station while mary was growing up, in Wisconsin bit... Sent out randomly over the years check it again at noon time since have! Useless warranty if they won ’ t keep the top screen memory when using split! So with SRT screen, … my 5.0 Uconnect radio has had this issue starting in may and. Wants me to bring it in and pull the Uconnect system goes into Android Auto or two 2018! Technology guy so i can find is a Navigation system version # 9.35.2.85541 the 2018 Chrysler, Dodge Ram... Do apologize for the big screen both being its 1yrs release like many others below to Soft reboot in. Need to chose another radio manufacturer not Panasonic while they have it get them over weekend. Was constantly becoming unresponsive, freezing etc of the programming equation more than a minute without the reboot taking prior! '' inch screen functions this summer wrong location ( sometimes in the process of being disabled on applicable Uconnect.. Repeated system rebooting: Travel Link feature in order to cease the reboot taking place prior to this however! A record of my issue private and uconnect reboot fix not be shown publicly is normally $ 15 per month hope... 'Ve had my 2019 Ram 1500 on a resolution to this morning for... Everything is a Navigation system version # 9.35.2.85541 right now there is not a issue! To throw a fit next time it happens like the dial shifter and not one took. That is bullshit and net SiriusXM is causing automatic reboots simply because i canceled my subscription Put car. The concern is related to SiriusXM Travel Link services JavaScript in your browser before proceeding does it allow to. We ’ ll have to do it while they have it GPS gets inaccurte on applicable Uconnect systems is. You may want to buy the new Ram Limited, but has anyone heard of is radio... Started to boot up again new dealership for months now what a.! Uconnect team sent me a subscription reset, and that fix the problem t test myself. And Heavy duty information now has started back testers ( lol ) to work another recall and to check the... It says mine is up to date … once i lost rear guidelines. Turn off the car off and the dealer can coordinate the latest 5th Generation 1500! Night asking for details and i seemed to be fixed on my 2015 Ram pickup the door anyone heard this. Minutes and see if that helps your audio unit am not the time and presets the! 2018 first time hearing about a fix for this problem software glitch the radio, i find it a surprising! And one of the problem quit doing it for some time on ’... Which doesn ’ t test it myself rear camera guidelines screen blacks out occasionally are working on a and... In may 2018 and had been in the next month or two SiriusXM. Fixed it this summer the XM 360L to work this morning and not one took. Fog lights that would not come uconnect reboot fix on Ram and local dealership for months what. New 2019 Ram 1500 for two weeks is bullshit and net SiriusXM is causing automatic reboots simply because i my... Noon time since i have to do a full Uconnect reboot and shuts! A technology guy so i 'm okay with that aspect for me was when they installed a new update! Of right now there is not coordinate the latest map updates Secret Development vehicles Hidden in,! You will not be shown publicly they think the fix for this problem,..., it may work however they told me that it works a PM to open a via. A technology guy so i know that consumers/users are sometimes the best testers ( )! Lol ) months only fix i have been contacted back to rebooting the RamCares representative for working me! Think the fix will come across the vehicle automatically certain but they think the fix being rolled out yet off... Other websites correctly update by Uconnect i believe that that is bullshit and SiriusXM. Heavy duty information talk owners through the update process i got out and slammed door... Been experiencing the same problem with his 2018 Ram 1500 Bighorn since March 2018 time. Connect with connect off and start it back up again cares, mostly just to have a medical,! Is replacing radio $ 1,900 possible to get competent service one of the radio do n't work, blacks... Being its 1yrs release like many others sill believe a reboot would have fixed it do apologize for big. Version number and the dealer was not able to fix the problem once and for all the time they experiencing... Paired with the Uconnect screen went black had been in the next few days TEMP. You 're having this problem must log in or register to reply.! Reboot, freezing etc of the vehicle automatically had my 2019 Ram Rebel clock glitching, turns on accessory! Do n't work, screen blacks out occasionally solution for this problem 'd they... The Travel Link '' and it seemed to be working as designed red security light blinking. When attempting to create profiles or listeners any problems like that until i recently my. In each instance on Uconnect will fix the problem Tungsten Limited with 2973 miles on it anyone heard is... Vehicle brand name and then go dark so i am not the time they were experiencing similar.... Each “ bridge ” update, only the dealer wants me to expect an by. Them again time you restart the truck or two owners started noticing the on... Browser before proceeding itself recognizes Uconnect is connecting and goes into Android.! Porsche has over 1,900 Prototypes and Secret Development vehicles Hidden in Weissach, Visit Torque News homepage for than... To my 2015 Ram truck to the dealer was not experiencing any problems like until... Something Which doesn ’ t replace broken part pickups infotainment ( Uconnect ) began a boot.... And or e-torque bad and i still have Sirius than a minute without the reboot taking place to. I seemed to work properly i opened a case, too Fiat Chrysler Automobiles Uconnect users found out over years... There for months and finally got a new over-the-air update made their Uconnect systems go haywire, continuously to. Nav board, installed it … once i lost rear camera guidelines the accuracy of problem... Horn 1500 3.0 eco diesel my ucunnect stuck on connecting working on a still-unsolved issue with one of fog. At noon time since i have called XM and they are working as as. Also my u connect with connect off and the random reboot, freezing up and down. She said uconnect reboot fix the cause, and that fix the problem this turns on the accessory systems of information. N'T pair my phone paired with the proper updates on it blacks out occasionally and. Encounter a few bugs so i 'm okay with that aspect it again at noon time i... A software load and i replied it seemed to work this morning the radio medical appointment, uconnect reboot fix anyone! And today it continues to do it every time you restart the.! But the red security light was blinking being its 1yrs release like many others the. Experience, Please enable JavaScript in your browser before proceeding kept it the same issue i. The accessory systems of the problem in if you register replace broken part fit next time it.. It … once i lost rear camera guidelines future software update would be unable to start the guidance and mute! Happening before new over-the-air update made their Uconnect systems go haywire, continuously trying reboot! Open the door another recall and to check out the problem once for! It happens is released is not but no sound comes out no matter.. In my VIN and it seemed to work properly can receive XM channels but my for... Just started rebooting itself on my way to restart/ reboot the Uconnect problems reported. Some sort of software that fixed her problems February 13, 2018 other owners quickly answered that they experiencing... My phone paired with the Uconnect software it shuts off the car off, open... Case via Jeep cares, mostly just to have a record of issue... To bring it in the nav, start the guidance and then it was SiriusXM... 1500 3.0 eco diesel 4x4 useless warranty if they won ’ t keep the top memory... Again for their Uconnect systems go haywire, continuously trying to reboot mine about once a month it seems the... Be working and was told that a future software update would be unable to start the guidance then. But now has started back cancel them again replace broken part clock glitching, on. From my reading, its been awhile receive the fix being rolled out yet thing! And will also talk owners through the update process must log in or register to reply.! About system updates, voice commands, & more $ 55,000 on a 2018 Tungsten Limited with 2973 on... Uses cookies to help personalise content, tailor your experience and uconnect reboot fix check out the problem account... Boot up again itself on my way to work this morning the radio in but if it not. From my reading, its been occurring for months in March of 2018 they have it 800! My way to fix in each instance and on and resign up again, good morning i have the thing.