In this context, the Buyer’s Protection Policy outlines the service offered by Klarna to buyers who are residents in Australia, relating to an order of physical goods and thus does not cover any services like events, vouchers or travel services. If PayPal determines currency conversion is necessary for a transaction that also requires a backup payment method, you may not be able to separately choose whether PayPal or your card issuer performs the currency conversion on your backup payment method. We will notify you about payment reviews by email and/or through your PayPal account. The amount of the refunded payment will be deducted from your PayPal account. You must also provide customers with a physical receipt if they request one. Initiation of transactions considered to be cash advances or assisting in cash advances. Contact buyers who have purchased goods or services from you using PayPal, your bank or credit card issuer, other impacted third parties or law enforcement about your actions. In order to manage risk, PayPal may limit the payment methods available for a transaction when you buy something. You direct us to make any payments, reversals or refunds from held funds to a person entitled to them in accordance with this agreement. However, if the transaction is ineligible for PayPal Seller Protection, PayPal will assess you with a chargeback fee (for facilitating the chargeback process) regardless of whether the buyer is successful in pursuing the chargeback with the card issuer. If something sounds too good to be true, it probably is. You may not disclose or distribute any information about PayPal users to a third party or use the information for marketing purposes unless you receive that user’s express consent to do so. Where you have integrated a PayPal checkout product, you must: be using the current version of that product if you are accepting payments directly via a website or mobile optimised website; or. we generally provide you immediately available value; we may not immediately receive value from the buyer; and. Außerdem muss der Käufer ein PayPal-Konto eröffnen, um bei erfolgreichem Käuferschutzantrag den Auszahlungsbetrag entgegen nehmen zu können. The actions we may take include, but are not limited to the following: If we close your PayPal account or terminate your use of the PayPal services for any reason, we’ll provide you with notice of our actions and make any unrestricted funds held in your PayPal account available for withdrawal. Essentially, you’ll file a dispute via PayPal which will be between you and the seller at first. If you lose a chargeback after you reimburse eBay or the buyer, you can appeal the decision by providing evidence of the lost chargeback. Our decision about holds, limitations and reserves may be based on confidential criteria that are essential to our management of risk and the protection of PayPal, our customers and/or service providers. Your claim will not qualify for a refund under PayPal’s Buyer Protection Policy for an Item Not Received claim, if: If the seller presents evidence that they delivered the goods to you, PayPal may find in favour of the seller for an Item Not Received claim even if you claim you did not receive the goods. Except as otherwise set out in this agreement, written notices to PayPal must be sent by postal mail to: PayPal Australia GPO Box 351 Sydney NSW 2001, PayPal, in its sole discretion and acting reasonably, may. Unless otherwise set out below, if we take any of the actions described here, we’ll provide you with notice of our actions, but we retain the sole discretion to take these actions. Subject to the next paragraph, when you provide content to PayPal or post content using PayPal services, you grant PayPal (and parties that we work with) a non-exclusive, irrevocable, royalty-free, transferable, and worldwide license to use your content and associated intellectual property and publicity rights to help us improve, operate and promote our current services and develop new ones. You could lose all the money in your PayPal account. An unauthorised transaction was performed after we were informed that a security key had been misused, lost or stolen or that the security of a password had been breached. If your card issuer converts the currency, your card issuer will determine the currency conversion rate and what fees they may charge. Chargeback fee table the fee charged will be governed by the shipper, such a..., we will notify you of such a fraudulent SNAD claim any agreements... Sellers may take up to $ 20,000 per item can do when a buyer s... 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