WHAT. Tripadvisor Plus Subscription Terms & Conditions, Grand Palladium Hotels & Resorts in Jamaica, Adults Only and Adult Friendly Resorts Jamaica, Hotels near Falmouth Mystic Lagoon Tours, Hotels near Diamonds International Jamaica, Hotels near Historic Falmouth Cruise Port, Hotels near Glistening Waters Luminous Lagoon Tour, Hotels near Rasstartours and Taxi Services. We are very sorry to read that you have not receive your refund yet. But after almost 2 months I’m still waiting for my refund of $5904. We would like to suggest you contacting us again through our call center or any social media channel to dive deeper into your reservation. Calm, warm, crystal-clear water so snorkeling is a must-do! The hotel NEVER notified me! Whether you want to unwind with a rejuvenating aromatherapy massage, restore your skin with a luxe facial or pampering body treatment, or indulge in a beauty service, our team of beauty and wellness experts are ready to welcome you to the world of Miilé Spa. Zero communication. Dear Guest, First and foremost, we would like to thank you for your preference and for taking the time to bring your discontent to our attention. See more questions & answers about this hotel from the Tripadvisor community. Now $396 (Was $̶5̶0̶3̶) on Tripadvisor: Excellence Oyster Bay, Falmouth. Winston was amazing and so personable at the excellence bar. Having holidayed at the Excellence Riviera Maya on 7 or 8 occasions in the past and really enjoyed ourselves. This is the version of our website addressed to speakers of English in the United States. See 2,855 traveller reviews, 3,650 candid photos, and great deals for Excellence Oyster Bay, ranked #2 of 8 hotels in Falmouth and rated 4.5 of 5 at Tripadvisor. The bottom line is that Covid is here but not communicating with your clients is really bad at a. time where loyalty should matter. Both of those resorts are as they're name says Excellent! Own or manage this property? There are all suites at this resort and the newer Beach Front Villas have their own private pool – your very own oasis. Does Excellence Oyster Bay have an airport shuttle? Dear Tori, First and foremost, we would like to thank you for choosing Excellence Oyster Bay as your vacation destination and for taking the time to bring your discontent to our attention. There are 9 restaurants on site, along with a coffee shop/café. Book Excellence Oyster Bay, Falmouth on Tripadvisor: See 2,850 traveller reviews, 3,650 candid photos, and great deals for Excellence Oyster Bay, ranked #2 of … We will never book with Excellence again. However, similar to other reviews, we booked our trip to Oyster Bay in August and while Covid exists, as recent as two weeks ago, the site showed that the resort re-opened at the time of our new booking. We could have easily shown up on December 29, 2020, for our planned vacation, and SURPRISE - the resort is closed. We are very delighted to hear from you that our resort is the best resort you have ever been to, and we were able to surpass your expectations in all areas, which are carefully taken care of. Nonetheless, we do hope that despite the inconveniences, you can give us the opportunity to welcome you in the near future to provide you the best holiday ever with the attention to detail which we are characterized for. My issue is that I had a reservation at the Excellebce oyster bay for July 12 for two weeks. Although it was a. busy time of year the resort absorbed the numbers very well. I just did not find this to be very fair. I have stayed with excellence three times. Yes, Excellence Oyster Bay offers an airport shuttle for guests. On behalf of The Excellence Collection, please, accept our sincere apologies for any inconvenience you might experience. Unfortunately due to COVID the hotel was closed (completely understandable). Still waiting…. Dear Patricia, First of all, we would like to thank you for your recent stay at Excellence Oyster Bay to vacation and for taking the time to share your feedback with other travelers. I emailed the hotel a couple of times and got a reply to say I would be refunded. Top room amenities include a minibar, air conditioning, and a flat screen TV. Oyster Bay Peninsula Coopers Pen Coopers Pen, Trelawny, Falmouth Jamaica, All linens sanitized in high-temperature wash, Face masks required for staff in public areas, Hand sanitizer available to guests & staff. No explanation or apology. Dear guest, First of all, we would like to thank you for your recent stay at Excellence Oyster Bay and for taking the time to share your feedback with other travelers. We look forward to welcoming you back and have another opportunity to pamper you with our service creating another experience to remember. Our guest experience is very important to us, and because of that, we would like to let you know that an email notifying the new opening date was sent on January 6th to your email and is still unopen as of today, we kindly invite you to check your spam folder. white sand beach. No phone call. Does Excellence Oyster Bay offer any business services? We would like to mention that your opinion is important to us but it means so much when it comes from the opinion of a guest who has stayed at many resorts. Again nothing, I’ve emailed back about 6 times since and I am now just being ignored (or there is no one reading emails). Dear guest, First and foremost, we would like to thank you for choosing Excellence Oyster Bay as your birthday destination and for taking the time to write and share your feedback with other travelers. Please, receive our warmest regards from The Excellence Collection. Further more, no one has yet to call me to apologize for no communication. Prices are calculated as of 30/11/2020 based on a check-in date of 13/12/2020. Excellence Oyster Bay is a pretty perfect Caribbean getaway if you ask me. I was informed that I would be able to rebook for the same price at a later date with free airport transportation. The Martini bar was an experience, the ambiance and the food!!! Dear guest, Thank you for for taking the time to bring your discontent to our attention. Additionally, a variety of international restaurants and bars are at your disposal, as well as our world-class spa, state-of-the-art fitness center and an exceptional range of activities and services. We regret that we were not able to meet your expectations in terms of the communication. Claim your listing for free to respond to reviews, update your profile and much more. I booked a 2 week stay for the end of September in July when the hotel was still taking bookings. I SHOCKINGLY found out that the resort is closed again due to the pandemic and plans to reopen in Feb 2021. Victorian-style Excellence Oyster Bay is on a private peninsula with a very long (two miles!) This was our Honeymoon and it was just perfect. See 2,855 traveller reviews, 3,650 candid photos, and great deals for Excellence Oyster Bay, ranked #2 of 8 hotels in Falmouth and rated 4.5 of 5 at Tripadvisor. We highly appreciate your loyalty to Excellence Resorts, although we are very sorry to read that. Own or manage this property? We do see that the emails sent with the confirmation purchase on November 16 and the cancellation on December 19 were read. We are very delighted to hear from you that our resort is the best resort you have ever been to, and we were able to surpass your expectations in all areas, which are carefully taken care of. Please, receive our warmest regards from The Excellence Collection. We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection. We had a lovely stay at the excellence playa Mujeres So we rebooked to go to Oysterbay first part of September. Taxes and fees that are shown are estimates only. There are more places to choose from in the Falmouth area. Regarding the communication you mention, we would like to let you know that an email notifying the new opening date was sent on November 20th to the email given in the reservation process and the email is still unopen as of today. We are pleased to know the services you enjoyed throughout your holidays staying at our property. Please, receive our warmest regards from The Excellence Collection. Response from The Excellence Collection, Guest Services / Front Office at Excellence Oyster Bay, Response from The Excellence Collection, Marketing at Excellence Oyster Bay. Almost a month now of waiting and no responses. We look forward to welcoming you back again and have another opportunity to pamper you with our attentive service creating another unforgettable experience. Not the cheapest but well worth it. Guests praise the dining options. Taxes and fees that are shown are estimates only. Nearby attractions include Martha Brae River (2.8 miles), Blue Waters Beach Club (3.4 miles), and Diamonds International Jamaica (0.7 miles). Is parking available at Excellence Oyster Bay? it would at least seem more genuine if the hotel to even email their guests to notify them of the property being closed. The strengths you mentioned are the core pillars of our identity in order to provide a memorable guest experience, as exceptional and unique as it can be. Tripadvisor Plus Subscription Terms & Conditions, Grand Palladium Hotels & Resorts in Jamaica, Adults Only and Adult Friendly Resorts Jamaica, Hotels near Falmouth Mystic Lagoon Tours, Hotels near Diamonds International Jamaica, Hotels near Historic Falmouth Cruise Port, Hotels near Glistening Waters Luminous Lagoon Tour, Hotels near Rasstartours and Taxi Services. Oyster Bay Peninsula Coopers Pen Coopers Pen, Trelawny, Falmouth Jamaica, All linens sanitized in high-temperature wash, Face masks required for staff in public areas, Hand sanitizer available to guests & staff, Beware this hotel chain is intentionally defrauding guests for their money by taking reservations while knowingly pushing back hotel closures. more. We are very pleased to hear from you that we were able to surpass your expectations as a result of keeping our facilities immaculate, offering delicious food in all restaurants, but above all providing the exceptional service is what made your getaway marvellous. Every night dinner was at a gourmet restaurant! and our suite for a full refund. Waited a couple of weeks and nothing. I lived in Dubai for many and have experienced some impressive hotels there but this place is up there with them all. The balance was charged to my credit card a month before we were due to go (even though the hotel was now “closed”) - no problem I thought, they are probably struggling with staff and other COVID problems and it’s likely just an automated system. We promise to congratulate the staff you named on your behalf for their contribution to your wonderful experience whilst in our property. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. That was ok but no one bothered to call me or email me that our stay was now nullified. Luminous Lagoon is minutes away. Great choice of restaurants - especially Chez Is this is our favourite restaurant at both resorts. Your opinion is very important to us due to our most valuable guest feedback giving us the opportunity to better understand the areas where we can improve in order to provide the service our guests are accustomed to. Guests can enjoy a swimup bar, a rooftop bar, and free breakfast during their stay. This is the version of our website addressed to speakers of English in the United States. I called customer service to gather more information and the service was just appalling. We stayed in a Beach House, which was amazing, pretty private (walls a little thin, and you can hear neighbors if you are both on the balconies…but that is expected of any hotel, etc. Yes, guests often enjoy the harbor view available here. The Coffee Shop was always worth a mid-morning visit . Are there opportunities to exercise at Excellence Oyster Bay? Please, receive our warmest regards from The Excellence Collection. November 16, 2020: we booked our week-long stay (Dec 29-Jan 5) at Excellence Oyster Bay. Tucked away in its own private corner of paradise, the Excellence Oyster Bay is one of northern Jamaica's nicest all-inclusive resorts. Prices are calculated as of 11/01/2021 based on a check-in date of 24/01/2021. It has been a pleasure hosting you and we look forward to seeing you back soon for your next getaway. Prices are calculated as of 14/12/2020 based on a check-in date of 27/12/2020. See 2,852 traveller reviews, 3,650 candid photos, and great deals for Excellence Oyster Bay, ranked #2 of 8 hotels in Falmouth and rated 4.5 of 5 at Tripadvisor. At Excellence Oyster Bay- Adults Only - All-Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Does Excellence Oyster Bay have any great views? Please, receive our warmest regards from The Excellence Collection. The entertainment in the evening could maybe improve slightly but that's the only criticism which is very minor. Everything was on a par with the ERM - the staff were absolutely first class. please don't book any flights in anticipation to staying. Right now, our customer service team is receiving an unprecedented number of requests, changes, and refunds due to the impact of the global emergency caused by the spread of Covid-19. We appreciate you mentioned the service that made your stay more comfortable and one of a kind. Please, receive our warmest regards from The Excellence Collection. Please, receive our warmest regards from The Excellence Collection. What food & drink options are available at Excellence Oyster Bay? ). One of many points of interest available for planning your trip to Jamaica from Visual Itineraries. I have 5 rooms set up in May with Cancun Rivera Maya but now will be canceling those and going somewhere that will actually follow through with me as a loyal customer. Excellence Oyster Bay, Falmouth: 2,852 Hotel Reviews, 3,650 traveller photos, and great deals for Excellence Oyster Bay, ranked #2 of 8 hotels in Falmouth and rated 4.5 of 5 at Tripadvisor. We recommend calling ahead to confirm details. What are some of the property amenities at Excellence Oyster Bay? Almost 2 months ago this trip was canceled because they had to delay their opening… I understand that. Nonetheless, we do hope that despite the inconveniences, you can give us the opportunity to welcome you in the near future to provide you the best holiday ever with the attention to detail which we are characterized for. BEWARE OF THIS HOTEL! first I have to say I love the excellence brand resorts. See 2,853 traveller reviews, 3,650 candid photos, and great deals for Excellence Oyster Bay, ranked #2 of 8 hotels in Falmouth and rated 4.5 of 5 at Tripadvisor. Well upon checking back in last week, I was shocked and really mad that the date of re-opening was extended. Dear Guest, First and foremost, we would like to thank you for your recent stay at Excellence Oyster Bay and for taking the time to share this review with the TripAdvisor community. Please, rest assured that we are doing our very best to handle the high volume of requests. The Excellence Collection is recognized for achieving superior quality in appearance and maintenance of our properties and facilities, just as many other attributes that enable us to provide the supreme Luxury all-inclusive experience. On behalf of The Excellence Collection, please, accept our sincere apologies for any inconvenience you might experience. Thank you for sharing. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Yes, dry cleaning and laundry service are offered to guests. An adults only haven offering world-class accommodations, gourmet dining, and gorgeous surroundings, Excellence Oyster Bay is an escape where the best of romance and hospitality seamlessly combine. Now £283 on Tripadvisor: Excellence Oyster Bay, Falmouth. Claim your listing for free to respond to reviews, update your profile and much more. Please see our partners for more details. Which popular attractions are close to Excellence Oyster Bay? However, we would like to request that you send us an email to customerservice@theexcellencecollection.com with more detailed information so we can follow up accordingly. View deals for Excellence Oyster Bay- Adults Only - All-Inclusive, including fully refundable rates with free cancellation. Located just 30 minutes from the international airport, Excellence Oyster Bay is among Jamaica’s finest All Inclusive resorts. The Excellence Riviera Cancun sits on a pretty stretch of white-sand beach off Highway 307 in the Riviera Maya. There are more places to choose from in the Falmouth area. I called three weeks ago and I was assured my refund was on the way. No email. We are very sorry to read that you did not receive a refund yet. The representative casually said, "oh yeah, Oyster Bay is closed." We shall be back again next April, and we are already looking forward to it. Smiling faces everywhere and a definite 'can do' buzz about the place - - Compliments to Mr Axel and his staff - you are all doing a great job and made our holiday really special Customer service is first-class everywhere.. Oceanfront beach-houses, expansive living spaces, and 2 miles of secluded and pristine beaches. Excellence Oyster Bay is a luxurious all-inclusive within a unique idyllic setting. Luxury and fine dining for our Birthdays! Adrine Theresa latoya and Melanie gave us the best service at the spa. Oceanfront beach-houses, expansive living spaces, and 2 miles of secluded and pristine beaches. Dear Kelly, First and foremost, we would like to thank you for choosing Excellence Oyster Bay as your vacation destination and for taking the time to bring your discontent to our attention. This hotel is by far a favorite of mine!. Book Excellence Oyster Bay, Falmouth on Tripadvisor: See 2,852 traveller reviews, 3,650 candid photos, and great deals for Excellence Oyster Bay, ranked #2 of … Free breakfast is served daily. - We were delighted to find another Excellence resort with a shorter flight time. Book Excellence Oyster Bay, Falmouth on Tripadvisor: See 2,854 traveller reviews, 3,650 candid photos, and great deals for Excellence Oyster Bay, ranked #2 of … But no one has yet to call me to apologize for no excellence oyster bay reviews with. Brand resorts trip to Jamaica from Visual excellence oyster bay reviews Excellence bar behalf of the property being closed. Bay among... Places to choose from in the United States this hotel from the playa... 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